Archived News: This news release is more than one year old and may include outdated information.

Madison Water Utility is set to restore limited in-person services at the Water Utility Administrative Offices, located at 119 E. Olin Avenue. Beginning Tuesday July 6, utility staff will be available 7:30 a.m. to 4:00 p.m. Monday through Friday to assist with in-person bill payments, help customers start or stop water service, set up auto bill pay, provide current account information, and share toilet rebate information.

Andre Small, the utility’s Customer Service Supervisor, said, “We are excited to offer more flexibility in how we serve our customers, by once again offering the opportunity to pay bills in person.” The utility continues to offer a number of on-line services through its website,

Billing inquiries are also still available by phone at (608) 266-4641.


Water Utility
Live & Work